This knowledge base will soon be replaced with https://help.sangoma.com/.
To ensure continued access to our resources, update your bookmarks or links to https://help.sangoma.com/.



Technical Success Group

Department Contact Information

Outages and other support issues

Hours of Operation:

  • Monday-Friday 6am-11pm EST
  • Saturday 9am-9pm EST
  • Sunday 9am-6pm EST
  • Emergency After-Hours Support is available 7/365 for System Outages and issues of Critical Business Impact only. All Non-Critical issues will be handled during normal business hours in the order in which they were received.
  • To reach Star2Star After-Hours Emergency Support dial 844-302-STAR.
support@star2star.com 941-234-0001 x7201
You either do not have access to this content, or login permission is required. Please login to view.
Subscribe to RSS - Technical Success Group

Technical Support

If you have any technical questions or need to get in touch with Tech Support, please email us at service@sangoma.com to open a ticket.

Customers With Disabilities

Sangoma values its customers with disabilities. If you are in need of assistance with a Sangoma service or feature, please email service@sangoma.com.

Website Suggestion

Do you have a suggestion about our Knowledge Base website, let us know?