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How do I use the advanced scheduler?

To setup the Advanced Scheduler access the Star2Star web portal  clickhere.png PHONE SYSTEM CONFIGURATION section see example below / left. Click the Additional Location Information link. Select the Enable Advanced Scheduling option as seen in the example below / right. Remember to click Save Changes and Save Changes to System after making changes.

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Click the icon Advanced Scheduler.pngto view an informative video tutorial on the Advanced Scheduler or download the Incoming Call Routing Scheduler configuration guide ICR_New_Cover.png

 

Advanced Scheduler Additional Notes

The Incoming Call Routing / Scheduler feature provides complete flexibility for Customers wishing to create complex routing rules for a 7 day week and the ability to add recurring holiday schedules. Holiday or Event schedules can be setup as a Fixed, Moveable or Single date event. They are clearly identified with a name and show an icon Screen Shot 2014-10-27 at 5.05.51 PM.png  against a schedule when implemented. Holiday Schedules can be created in the following manner, Fixed Date e.g. Christmas Day December 25th, Moveable Date e.g. Labor Day, or Single Date e.g. a non recurring event. Each number/DID on the system can have its own Incoming Call Routing schedule. Schedules can be as basic as adding a lunch break step for each business day or as detailed as providing multiple steps that differ for every day of the week including the weekend. Each schedule can be given a name that clearly describes its function. By default the schedules are named using the associated number / DID e.g. (941) 234-0001 Schedule. This can easily be changed to reflect a more meaningful name.

(Note) when this feature is implemented for the first time, schedules are created for all DIDs / Numbers using the naming convention mentioned above. Previously created Incoming Call Routing rules will continue to function normally.

Routing schedules can only be created using existing Destinations that have been previously created and are fully functional i.e. Saved to System. To learn more about creating Destinations, review the Star2Star Advanced System Configuration Guide which is located in the PHONE SYSTEM CONFIGURATION section of the Star2Star Web Portal.

The full screen view for a schedule displays in 15 minute time segments however Start Time and End Time for each action within a schedule is available in 5 minute time increments.

Saving changes to a schedule followed by the subsequent "Save Changes to System" is a now rapid process.

See also: Incoming Call Routing Advanced Scheduler 2.0 - Creating Holiday Schedules

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