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What is StarView for StarCenter?

What is StarView for StarCenter?

StarView for StarCenter is a powerful and flexible analytics tool that provides Star2Star StarCenter customers with a comprehensive view of call activity / data.  Options are available for real time displays, historical reports (including scheduled) and a “Snapshot” which is a low profile, always on-top application that scrolls key StarCenter metrics across the user's display. (Note) See also Screen Builder - Custom Screens

Note: If you are in a different time zone than your call center and you want the display localized for that call center, please change your computer's time zone settings to match the time zone of your call center. Although the times are correct, by default, display dates and times are localized by your location, not your call center's location.

See also StarView for StarCenter Video Tutorials

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The statistics are customized to the needs of  the individual user. The StarView Snapshot can be accessed via the StarView web application or as a standalone desktop application for Windows and Mac.

StarView’s intuitive web based user interface gives the StarCenter Software administrator(s) the ability to see the exact detailed Agent and/or Queue data they need when they need it.

Click Screen_Shot_2014-07-01_at_4.21.04_PM.png to view the latest StarView for StarCenter documentation.


Release Notes

Version 2.0.0

  • Screen Builder

○      Added 3 new blocks

■      Live Feed

■      Wallboard

■      Wallboard with Stats

  • Dashboard Improvements

○      Now you can select multiple queues and display aggregate data on the StarView dashboard

■      Headers contain

  • Sums or Averages across all selected queues

■      Charts

  • Overlays multiple lines on same chart to represent each selected queue
  • Scheduled Reporting

○      Interface and ability to schedule reports and have them emailed on a recurring basis in the following formats

■      XLS

■      PDF

■      CSV

■      XML

  • Minor bug fixes

Version 1.2.2

  • Screen Builder Updates

○      Now you can save and launch screens on the fly. Also, colored icons make it easier to read at a glance.

  • Agent Monitor Redesign

○      More intuitive colors and text descriptions of statuses

  • Queue Monitor Redesign

○      Removed unused icons. Cleaner metrics display.

  • Away State While On a Call

○      Now agents can enter an away state while on a call, and immediately switch to the away state when a call is ended

  • Login Screen

○      Background

○      Remember me checkbox

Version 1.2.1

  • Service Level Management

○      Set Service Levels per Queue (Top Menu > Service Level)

  • Service Level Reporting

○      Queue Reports now have Service Level Agreement columns (Left Menu > Report Library > * Queue Report)

  • Added Report Library

○      Easier report management - Includes report filtering and full text search

  • New Agent Reports

○      Agent reports you can run by selecting an agent instead of for all the agents in a Queue

○      Average Away Time Report

○      See the average away time for each reason code for a selected agent

  • Snapshot Updates

○      Snapshot (previously known as Ticker) now allows you to adjust the refresh frequency, pause, and navigate through queues

  • Screen Builder

○      View a cumulative, real-time list of agents and queues so you can monitor your call center efficiently

  • Save Queue Groupings

○      Save commonly used groups of Queues, select them quickly with the top menu drop-down, and even set one as your default to load when you login

  • Reporting API

○      Now your call data is available via RESTful API. Automatically archive your data, import into your database, or integrate the call data with a third party application with ease.

Version 1.2.0

Below is a high level list of the new features and bug fixes with version 1.2.0 of StarView:

  • Toggle side menu
  • Toggle full screen view
  • Improved dashboard functionality
  • Added “Avg” metrics to existing Queue Reports
  • Added “Total Available Time” to Agent Reports
  • Beta version of Screen Builder
  • Service Level Agreement management
  • Service Level Agreement reporting
  • Queue Interval Report

○      with and without zero fill data

  • Agent Interval Report

○      with and without zero fill data

  • Queue Login Report
  • Agent Login Report
  • StarView Snapshot

○      Ticker renamed to Snapshot

○      Fixed display queue metrics (versus scrolling)

○      Cycle through and pause queue metrics with next, previous and pause/play buttons

○      Single configuration buttons, instead of multiple

○      Version number display (currently 2.0)

○      Network performance improvements

○      Processor performance improvements

  • Minor bug fixes from version 1.1

 

Starview_4_views.png 

                                          StarView showing data from 4 Queues

StarView_Dashboard.png

StarView_Snapshot.png

StarView_ss-config.png

                                                    StarView Snapshot Configuration

 

StarView_ss-run.png

                                                              StarView Snapshot Run

StarView_screen-builder.png

                                                             StarView Screen Builder

StarView_interval-zero.png

                                                          StarView Queue Interval Report

 

It is possible to run a report from StarView with the capability of deleting it. Click on the email address in the upper right hand corner. 

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Then, click on Scheduler.

Screen_Shot_2015-11-25_at_2.25.26_PM.png

StarView_2.png

Click the X under the remove column to delete a report.

 

See also StarCenter

See Also StarView for StarCenter Video Tutorials

 

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