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Star2Star Available Data Fields

Star2Star Available Data Fields

Note: These reports and fields are only available at an additional charge such as StarView or a custom paid professional services engagement.

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Available Data Fields

StarView Queue Summary
Totals
Queue [Ext]
Total Queue Time
Total Calls
Total Talk Time
Calls Answered
Average Talk Time
Average Speed of Answer
Answer Rate (%)
Total Time to Answer
Max Talk Time
Calls Abandoned
Abandon Rate (%)
Average Time to Abandon
Exit Empty
Exit Full
Exit w/Key
Exit Timeout
Service Level Answered Calls
Service Level Percent Met
Service Level Percent with Exits

 

StarView Queue Call Detail
Date Time
Caller
Duration
Time to Answer
Talk Time
Agent ID
Agent Name
Call End Event
Call Recording (if available)

 

StarView Queue Call Abandoned Detail
Date Time
Caller
Duration
Time to Answer
Talk Time
Agent ID
Agent Name
Call End Event
Call Recording (if available)

 

StarView Agent Summary
Agent ID
Agent Name
Total Calls
Total Talk Time
Calls Answered
Answer Rate (%)
Average Time to Answer
Average Talk Time
Calls Missed
Transfers In
Transfers Out
Logins
Logouts
First Login
Last Logout
Total Away Time
Total Available Time
Total Logged In Time

 

StarView Agent Call Detail
Date Time
Queue
Caller
Duration
Time to Answer
Talk Time
Agent ID
Agent Name
Call End Event

 

StarView Queue Interval
Date Time
Queue Name
Calls
Answered Calls
Abandoned Calls
Average Time to Answer
Average Time to Abandon
Average Queue Time
Average Talk Time
Max Time to Answer
Max Time to Abandon
Max Talk Time
Exit Empty
Exit Full
Exit Key
Exit Timeout
Unique Callers
Max Agents
Unique Agents

 

StarView Agent Interval
Date Time
Agent ID
Total Answered Calls
Ring No Answer
Average Talk Time
Total Talk Time
Average Time to Answer
Away Time
Total Logins
Total Logouts
Total Transfer In
Total Transfer Out

 

StarView Queue Login
Summary Date
Agent Name/ID
Queue Name
Login
Logout

 

StarView Agent Login
Summary Date
Agent Name/ID
Login
Logout

 

StarView Alert Reports
Date
Title (of alert)
Queue
Agent ID (for agent-based alerts)
Agent Name (for agent-based alerts)
Type
Value
Resolved (date time)

 

StarView Away Reports
Location Name
Agent Last Name
Agent First Name
Agent User (Agent ID)
Away Time
General Reason Code
[Other reason codes set up specifically for customer]

 

CDR Location and Ext Call Totals
Date
Location
Ext
User Name
Inbound Calls
Outbound Calls
Missed Calls
Total Calls
Inbound Minutes (time)
Outbound Minutes (time)
Total Minutes (time)

 

CDR Extension Call Details
Call Direction
Location
Source
Destination
Date
Time
Call Duration

 

CDR Extension Call Totals
Ext
Person
# Inbound Calls
Average Inbound Time to Answer
Total Inbound Talk Time
# Inbound No Answer
# Outbound Calls
Average Outbound Time to Answer
Total Outbound Talk Time
# Outbound No Answer

 

CDR Location Call Totals
Location
Total Calls
Inbound Calls
Outbound Calls
Inbound Calls Answered
Inbound Missed Calls
Average Time to Answer
Max Time to Answer
Average Time to Abandon

 

CDR Location Call Details
Call Date
Location
Call From
Call To
Call Direction
Time to Answer
Talk Time

 

CDR Location Missed Call Details
Call Date
Location
Call From
Call To
Call Direction
Time to Answer
Talk Time

 

Fields Not Available
Average time on hold (applies to both ACD and CDR)
Transfers for CDR calls/Extension Calls
# Times auto attendant menu selections are picked
Auto attendant time

 

 

 

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