Our Knowledge Base has changed location, the new website is https://knowledge.star2star.com

Community

Can I set up a Star2Star Polycom SoundPoint phone as a StarCenter Agent with single key login?

Can I set up a Star2Star Polycom SoundPoint phone as a StarCenter Agent with single key login?

Yes the entire Star2Star Polycom phone range can be configured for use as a StarCenter Agent with single key login/out and "Away" state if required. The phones can also display Agent Name / Status (Available / Away) and any queues the agent is a member of using the phones micro browser. See Changing the StarCenter Agent display below.

To configure this functionality access the Star2Star Web Portal Extension settings

  • Under Agent Options Change the Agent Station drop down setting to Yes (see examples below)

Screen_shot_2013-06-14_at_3.36.21_PM.png

  • Select an Agent from the available list using the Agent drop down
  • To enable the single key Login/out feature change the Include Agent PIN drop down to Yes
  • To allow the Agent single key "Away" state change the Allow Agent Away State to Yes (see example below)

Screen_shot_2013-06-14_at_3.37.20_PM.png

(Note) remember to Save Changes, Save Changes to System and Reboot the phone

(Note) Feature available on StarCenter 1.5

If your phone has been configured as an Agent with the "Away" state option set and your system has been set to use Reason Codes, the following options are available for Polycom Phones:

Polycom SoundPoint Range (IP450 example show)

  • Press “Away” soft key
  • Change from Alpha to Numeric
  • Type in Reason Code
  • Press Down Arrow to enter
  • Press “Submit” soft key

 Screen_Shot_2013-10-22_at_3.00.13_PM.png

0 Comments

Article is closed for comments.
Powered by Zendesk