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Setting StarCenter Agent Reason Codes on a Polycom Phone

(Note) Feature available on StarCenter 1.5

If your phone has been configured as an Agent with the "Away" state option set and your system has been set to use Reason Codes, the following options are available for Polycom Phones:

Polycom VVX Range (VVX 500 and 300 examples show)

  • Press the “Away” soft key
  • Type in Reason Code
  • Press # key

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Polycom SoundPoint Range (IP450 example show)

  • Press “Away” soft key
  • Change from Alpha to Numeric
  • Type in Reason Code
  • Press Down Arrow to enter
  • Press “Submit” soft key

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