Our Knowledge Base has changed location, the new website is https://knowledge.star2star.com


Issues with non Star2Star IVR Systems when using a Polycom phone

Some IVR (Interactive Voice Response) systems will not always respond to DTMF (Dual Tone Multi Frequency) digits dialed on a Polycom phone.

To overcome this problem we have provided a DTMF level adjustment available for users of Polycom phones. Access the Star2Star portal. Navigate to the "Individual Phone Settings" for the required phone (see example below).

Screen Shot 2014-08-04 at 9.26.43 AM.png

Click the Phone Options link in the "Individual Phone Settings" menu (see example below). The DTMF Tone Level? is set by default at -15 db. Change this setting to -10 db (higher tone level setting). After making changes on this page, please remember to Save Changes to System and reboot the phone.





Article is closed for comments.
Powered by Zendesk