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Are outbound calls recorded using StarCenter?

The optional "Call Recording" feature on StarCenter and StarCenter Lite is for inbound calls only. However Star2Star also offers alternative call recording options on 3 StarBox variants with an optional Archive feature. This is a totally separate option to StarCenter recording. :-

StarLite CR

StarBox 2250 CR

StarBox 5500 CR

All 3 of the above record inbound and outbound calls.   

See also StarCenter Configuration Guide.

Storage of Recorded Calls on StarCenter
For those Subscribers that have licensed Star2Star’s StarCenter software and purchased call recording, Star2Star stores those calls you choose to record. Each call agent license includes 200 hours of cumulative recording time with the hours pooled among all licensed agents of Subscriber. Star2Star samples the stored hours once per day for each StarCenter Subscriber and the daily average over the monthly billing cycle determines the total cumulative recording time for that billing cycle. If the daily average exceeds the total number of pooled hours in any billing cycle, an overage charge of $0.25 per hour (or fraction thereof) will apply for that billing cycle and will be invoiced in arrears to Subscriber. Subscriber’s system administrator can delete or download calls stored by Star2Star to Subscriber’s system at no charge and without assistance from Star2Star. Please see the StarCenter Configuration Guide for information on deleting or downloading those calls being stored by Star2Star.

  • Each agent has 200 cumulative hours of recording time with the hours pooled among all licensed agents
  • If the daily average exceeds the total number of pooled hours in any billing cycle, an overage charge of $0.25 per hour will be applied

 

 

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