"Call Steal" Feature on StarScope 2 (Take a call away from an active busy or ringing extension. Operator Mode must be set)
Call Transfer Feature on StarScope 2
There are two ways to transfer calls using StarScope 2:-
- "Drag and Drop" transfer (blind transfer without announcement)
- Attended Transfer (transfer with announcement)
To perform a "Drag and Drop" transfer (blind transfer without announcement)
- Ensure the StarScope 2 Setting - EXTENSIONS "Auto Blind Transfer on Drag & Drop" is set on your system. Click the icon (top right of screen) to check. With a call answered on your phone move your mouse up to your extension in the Control Panel. Click and drag the icon that appears next to your phone details. Drop it to the extension of your choice to blind transfer the call.
To perform an Attended Transfer (transfer with announcement)
- Ensure the StarScope 2 Setting - EXTENSIONS "Use Enhanced Transfer Menu" is set on your system. Click the icon (top right of screen) to check. Click the CallerID display of your call to access a drop down menu displaying Call Control options (see example below / left. Click the Attended Transfer option and follow the on screen prompts.
Click the icon below to play a short informative video on StarScope 2
For more help on StarScope 2 and other Starlets within the Star2Star Application Framework click the help icon at the top right of any Starlet screen