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How do I transfer calls using StarScope 2?

"Call Steal" Feature on StarScope 2 (Take a call away from an active busy or ringing extension. Operator Mode must be set)


 

Call Transfer Feature on StarScope 2

There are two ways to transfer calls using StarScope 2:-

  1. "Drag and Drop" transfer (blind transfer without announcement)
  2. Attended Transfer (transfer with announcement)

To perform a "Drag and Drop" transfer (blind transfer without announcement)

  • Ensure the StarScope 2 Setting - EXTENSIONS "Auto Blind Transfer on Drag & Drop" is set on your system. Click the Screen_Shot_2014-10-16_at_3.02.02_PM.png icon (top right of screen) to check.  With a call answered on your phone move your mouse up to your extension in the Control Panel. Click and drag the Screen_Shot_2014-10-01_at_1.48.41_PM.png icon that appears next to your phone details. Drop it to the extension of your choice to blind transfer the call.

 

To perform an Attended Transfer (transfer with announcement)

  • Ensure the StarScope 2 Setting - EXTENSIONS "Use Enhanced Transfer Menu" is set on your system. Click the Screen_Shot_2014-10-16_at_3.02.02_PM.png icon (top right of screen) to check. Click the CallerID display of your call to access a drop down menu displaying Call Control options (see example below / left. Click the Attended Transfer option and follow the on screen prompts.
Screen_Shot_2014-10-01_at_1.50.31_PM.png
 

Click the icon below to play a short informative video on StarScope 2

 

For more help on StarScope 2 and other Starlets within the Star2Star Application Framework click the help icon Screen_shot_2013-02-12_at_2.20.29_PM.png at the top right of any Starlet screen

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