When any user extension details are first added to the Star2Star system a welcome email is automatically sent using the users email address as entered into the system. That email contains a welcome note from Star2Star, portal login (https://portal.star2star.com) credentials and information guide(s) for the Star2Star phone that you have installed. It is possible that this email may have been intercepted by your email spam filter and placed in your Junk or Spam folder automatically. However if you cannot locate this email enter your email address and click the Forgot your password? link as shown in the example below.