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What is StarCenter?

StarCenter is An Inbound Contact Center Solution from Star2Star Communications

As of 4/11/16:

Click StarCenter_PPT.png to view the StarCenter Overview PowerPoint presentation

For full details review Star2Star StarCenter Configuration Guide starcenter config guide cover small.png

 

Click StarCenter_Brochure.png to view the StarCenter brochure

See also StarView

See also Setting Reason Codes and Using Agent Reason Codes on a Polycom Phone

Key features include:-

  • Agent login/logout (Portal login feature available)
    • Soft key login/logout available on certain Polycom phone models (* see below)
    • Agent "Away" state (Reason Codes) available using a soft key on certain Polycom phone models (* see below)
  • Advanced Ring Strategies (including skills based)
  • Multiple Action Keys
  • Flexible Announcements (4 Types)
  • Enhanced Queue / Agent Reporting
  • Multi-Queue Monitor
  • StarView for Enhanced Display Analytics of Real-Time and Historical Reports
  • Queue Specific Music / Message On Hold
  • Administrative Monitor / Barge In / Whisper
  • 9 Levels of Failover
  • CallerID Routing
  • Inbound Cloud Based Call Recording
  • SMART Feature

* Polycom phone models supporting Agent login/logout and "Away" state (Reason Codes if Configured)

SoundPoint IP 320, 321, 330, 331, 335, 430, 450, 550, 560, 650, 670

VVX Business Media Phones (all models i.e. VVX 300 / 310 / 400 / 410 / 500 / 600) See Polycom VVX Phones - StarCenter

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