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StarFax™ Classic Configuration Guide

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Introducing StarFax™ Classic, an innovative way to send and receive faxes over the Star2Star Network for US Domestic. Customers can now connect a fax machine into a specially configured AudioCodes MP-20x or Linksys Analog Telephone Adapters e.g.  SPA 8000, SPA 8800, SPA 3102, SPA112 SPA232D. This FXS device will connect over the Internet to a specialized faxing server in our datacenter. We can then route your fax calls over the Internet just like your phone calls. The Fax over IP protocol supports speeds of up to 9600 baud with ECM (Error Correction Mode) set to OFF. Using the StarFax™ Classic service, you can have an unlimited number of phone numbers pointing to a single fax machine. You can also dynamically change which ATA the phone numbers point to through the portal, in exactly the same way that you would for an extension. You can use this innovative feature at the office or remote location e.g. at home by either configuring as a local or remote device.

Support multiple fax machines by either selecting the appropriate Linksys SPA 8000, 8800, 3102, , 232D, 112 or MP-20x device (1, 2 or 4 Port ATA) or by using multiple ATA's

Star2Star StarFax™ Classic provides the unique ability to deliver “Failover” functionality to a user defined email address or email group address. This email address is defined in the Star2Star Web Portal. With a StarFax™ Classic ATA in an “off-line”, non registered, non reachable state an incoming fax will be delivered to the designated email address as a PDF file (Portable Document Format). Please note the following:

• Only one call to DID/device will be allowed at one time. The StarFax™ Classic Server will "lock" a DID if there is an active call to/from that DID or a device associated with it. This lock returns a busy signal to prevent new incoming faxes while the proxy is taking place.

• If the ATA is offline and there is no Failover email address defined the fax server will return fast busy to the PSTN.

• If the ATA is offline and there is a Failover email address defined the fax server will send the received fax to the email address associated with the DID.

• The fax server will blindly accept outbound faxes (from an ATA) to any number and report success to the sending fax machine. If the fax delivery to that number fails from the proxy the email address associated with the caller id of the outbound fax will be emailed an error report. USERS ARE STRONGLY ENCOURAGED TO DEFINE AN EMAIL ADDRESS FOR EVERY DID.

•  The system should now correctly check to see if the customer's ATA is in use on an inbound fax delivery.  If it is in use, it will re-check every 15 seconds for 3 minutes. If it is not available at any point during that time it will fail over to email. This has no impact on outbound faxes from Star2Star - it is only a change on the inbound fax delivery portion.

Incoming Fax Retry Mechanism

StarFax™ Classic has a retry mechanism for incoming fax delivery. That is, for a busy machine it will attempt to deliver every 15 seconds for 3 minutes before sending the fax to the failover mechanism (email with PDF).

The configuration options for retries can be modified as follows:

Fax retry wait time (s): 15, 30 or 60 seconds.

Fax retry total time (m): 1 - 9 minutes.

Note: An option can be set (Send eFax Only?) to send incoming fax directly to email with PDF attachment.

Note: The retry mechanism is only for inbound fax on StarFax™ Classic. 

 

 

 

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