Star2Star StarContact™ is a CRM integration technology solution that allows companies of all sizes to interact with customers more effectively.
StarContact™ integrates your company’s customer database with your Star2Star communications system. This powerful CRM integration allows you to organize, track and manage all of your customer information, activities and conversations for:
Improved customer communication and retention
Increased company profitability
Enhanced customer/prospect tracking
StarContact™ delivers call campaign management and reporting
StarContact™ is ideal for your sales, marketing and customer service teams who interact with customers and prospects every day. StarContact™ helps them better understand your customers and ensures they are delivering the right message at the right time.
StarContact™ provides functionality for both inbound and outbound calls. Incoming calls display “screen pops” containing information about the customer, including details on previous calls, interactions and orders. These “screen pops” allow users to know all about the customer and their past interaction before they even pick up the call.
Management tools also allow managers to monitor individual and overall employee performance, providing the ability to track successes and know where improvements may be needed.
*****Note: StarContact™ will only work with the updated Framework version 2.1, contact us firstname.lastname@example.org to get access.
Click here to view the StarContact™ Admin Quick Guide.