Yes. If your StarScope 2 has been configured with the "Operator" functionality (ask your Reseller for help if not), use the following sequence / example:-
- Identify the user. In the example screen shot below extension 308 is already on a call with the "Brighton Conference Room"
- The same user receives a second call that you wish to "Steal" and answer on their behalf. Note: in the example screen shot below the call count shows 2/2 + caller details (a second call has been directed to the extension)
- To ""Steal" and answer the call on behalf of this extension click into the call count area i.e. 2/2 or the caller name area and drag to the extension line position of your choice to drop and answer the call. Note the display change as that action takes place