Call Recording (outbound and inbound) on the 2250 CR StarBox, 5500 CR StarBox and the StarLite CR is currently is available for most remote users. (Note) not available for customers using StarScope 1, BridgeWorks or StarCenter
Local extension recording on a Polycom IP 650 / 670 / VVX 500 / VVX 600 / Cisco SPA525G2 / Softphone is available for remotes.
(Note) Call recording for inbound only on StarCenter agents is available for remotes.
For details on recorded call playback click here